Sports / Casino
These terms define what we commit to and what you agree to when you access winmaya 2, subject to eligibility under local law and applicable regulations in the Philippines. Read through to understand your rights, the scope of this policy, and the direct routes available when you need to raise a question.
Access to winmaya 2 and its services depends entirely on whether local law in your region permits it. We do not claim a specific regulatory authority here; instead, we ask that you confirm your eligibility before creating or continuing to use an account. By opening an account, you confirm that you are of legal age to participate in online gaming activities as defined by the laws of your jurisdiction, and that accessing this platform is lawful where you are located. Where we process account transactions — including those made through Maya or PESONet — we apply the data and financial handling standards described in this policy. These practices are consistent across all transaction types, whether you deposit via Maya or receive a wallet credit through PESONet. No transaction record is deleted from your account history without a formal account closure request reviewed by our support team. This policy may be updated when legal or operational requirements change. When it is, the revised version replaces all earlier versions and the date of the last change is shown at the top of this page. Continued use of your account after a change is posted means you accept the updated terms. If any section of this policy conflicts with a local statutory right you hold, that statutory right takes precedence to the extent the conflict exists.
Transactions via Maya fall within our standard account policy scope.
PESONet transfers are covered under the same transaction record standards.
All transaction records are retained until a verified account closure is processed.
Updated terms are posted with a revision date; continued access means acceptance.
This policy applies to your winmaya 2 account and the services we directly operate. It does not extend to third-party services, external sites linked from our pages, or payment processors operating under their own published terms. Understanding the boundary helps you know where to direct a question.
This policy covers how your account is created, maintained and closed. Login credentials, session controls, spend-cap settings and account verification steps all fall within its scope.
Deposits and wallet credits processed through Maya or PESONet are within scope. The policy sets out how those records are stored and how you can request a copy of your transaction history.
Game content, promotional text and account notifications published directly on winmaya 2 are covered. This includes any spend-cap prompt shown at the start of a session and any policy notice displayed in your account dashboard.
Payment processors, network providers and any external platform linked from our pages operate under their own terms. We are not responsible for their policies, and a question about a Maya or PESONet processing fee should be directed to that provider.
You have specific, actionable options when you want to review, correct or question anything tied to your account. These are not abstract rights — each one has a practical step you can take without needing to contact a third party first. To review your transaction records, open your account dashboard after login. Every deposit and wallet credit is listed there with a date and amount. If a record looks incorrect, you can flag it directly through the support chat available inside your account. To correct personal details — such as the name, mobile number or email address on file — go to the account settings section and follow the update fields shown there. Verification may be required before a change is confirmed. If you need to question a policy decision or request account closure, the support routes listed on this page are the right starting point. We aim to acknowledge every formal request within the timeframe shown in the support section below.
Your full transaction history is available in the account dashboard after login. Each entry shows the date, method and amount — including Maya and PESONet transfers.
Update your registered name, mobile number or email through the account settings fields. Follow the verification steps shown there; changes are confirmed once identity is checked.
Use the in-account support chat to flag a specific record or policy point. Describe the issue clearly and include the relevant date or transaction reference shown in your dashboard.
A formal closure request must go through our support team. The process and required verification steps are explained by the support agent who handles your case.
Policy questions, account correction requests and formal complaints each have a dedicated route. Use the channel that matches your need — the support team can direct you further once they have the details of your request.
The chat tool inside your logged-in account is the fastest route for account-specific policy questions. Open your dashboard, select the support icon, and describe your query with the relevant account detail.
For formal requests — including account correction, data review or closure — send an email to our support address shown in your account settings. Include your registered mobile number and a clear description of the request.
When this policy changes, a notice is shown in your account dashboard after the next login. You do not need to check this page manually — the in-account notice will direct you to the revised section.
We keep a clear record of what data we hold, why we hold it, and how you can request changes. These are the four areas this policy covers in practice — not as abstract commitments, but as steps you can verify through your account.
Account and transaction data is retained for the period required by the applicable regulations in your region. After a verified account closure, data is held only for the minimum statutory period and then removed from active systems.
We use session cookies to keep your account login active and to remember spend-cap settings between sessions. You can clear these through your browser at any time; doing so will end your current session and reset saved preferences.
Access to your account requires the credentials you set at registration. If you believe your login details have been compromised, change your password immediately through account settings and notify support via the in-account chat.
To correct stored data or request a copy of what we hold about your account, contact support via email using the address in your account settings. Identity verification is required before any data is shared or amended.
These are the questions we receive most often about account rights, data handling, policy scope and how to contact us. Each answer points to the specific step or route available to you.
Access depends on whether local law in your region permits it. If you are in an eligible area of the Philippines where access is lawful, this policy applies in full to your account and all transactions, including those made through Maya or PESONet.
Log in to your account and open the dashboard. Every deposit and wallet credit — including Maya and PESONet transactions — is listed there with the date and amount. You can raise a correction request through the in-account support chat if any record looks wrong.
Go to account settings after login and follow the update fields shown there. You will be asked to complete a verification step before the change is confirmed. If the fields do not allow a direct edit, contact support via the in-account chat for assistance.
A formal closure request is processed by the support team. After closure, your data is retained only for the minimum statutory period required by applicable regulations. Once that period ends, it is removed from active systems. The support agent handling your request can confirm the timeline.
Yes. Send a request to the support email address shown in your account settings. Include your registered mobile number and a clear description of what you are requesting. Identity verification is required before any data is shared.
Start with the in-account support chat for a straightforward query. For a formal dispute or written complaint, use the email support route listed in your account settings. Describe the specific policy point and include any relevant account reference or date.