This page explains exactly how winmaya 2 handles the personal information tied to your account — from the moment you register through every session, wallet transaction and support request you make. We keep this policy plain and specific so you always know where your data goes, how long we hold it and what you can ask us to change.
Account data you control
Maya & PESONet transaction records
Support contact routes clearly listed
Retention periods explained
POLICY SCOPE NOTICE
How We Handle Your Information at winmaya 2
When you open an account, we collect the details you enter during registration: your name, contact email, mobile number and any identity documents required for account verification under applicable local law. When you fund your account or withdraw through Maya or PESONet, the transaction reference and wallet identifier are recorded in your account ledger — we do not store full payment credentials on our platform. We also log session data such as device type, browser version, IP address and pages visited, which helps us keep your account secure and resolve disputes if they arise. Cookies placed during your session record preferences and navigation state; you can adjust cookie permissions in your browser settings at any time. We do not sell your personal data to third parties for marketing. Data shared with payment processors like Maya and PESONet is limited to what those services need to complete or verify your transaction. Where local law requires us to retain records for a defined period, we follow that requirement and delete or anonymise data once the period expires. Availability of this service depends on local law and is limited to eligible regions.
Maya wallet reference
PESONet transfer record
Account verification data
Session and device logs
Cookie preference controls
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy covers data collected directly through winmaya 2 — your account, your sessions and your wallet activity. It does not extend to third-party services you reach from our pages. Check those services' own policies for how they handle your data.
Account Access
Applies fully. Registration details, login history, session activity and any identity documents you upload during verification are all governed by this policy and stored within our account system.
Wallet Transactions
Applies to the record we hold. Transaction references for Maya and PESONet payments are logged in your account ledger. The payment processor holds its own record under its own data terms, separate from ours.
Site Content
Applies to behavioural data. Pages you visit, game categories you open and features you interact with generate session logs we use for security and service improvement — not for sale to advertisers.
Third-Party Services
Not covered here. Links from our site to external services, payment apps or partner tools fall outside this policy. We do not control how those third parties collect or use your data once you leave our domain.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have concrete options for managing the personal data tied to your winmaya 2 account. Reviewing what we hold is the starting point: log in, go to your account settings and you will see the profile details recorded at registration. If any detail is wrong — a misspelled name, an outdated mobile number — you can update it directly in settings or send a correction request to our support team. For questions about how long we keep a specific type of record, or to ask about data associated with a closed account, contact us through the channels listed in the Support section below. If you want to ask us to delete data we are no longer required to retain, put the request in writing to our support email; we will confirm what we can action and what we must keep under applicable law. All requests are acknowledged and handled in the order they arrive.
Review Your Records
Log in to your account and open profile settings to see the personal details we hold. Session logs and transaction references are visible in your account history tab without needing to contact support.
Correct Account Details
Update your name, contact number or email directly in account settings. For changes that affect identity verification — such as a legal name update — contact support and follow the steps shown in the ticket.
Ask About Retention
If you want to know how long a specific data type is kept, send a written request to our support email. We will confirm the retention period applicable to your account category and the legal basis for it.
Request Data Removal
Once you close your account, data we are not legally required to keep can be flagged for deletion. Contact support with your account email and the specific request; we will confirm what can be removed.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy that is not answered here, or you want to raise a concern about how we are handling your data, use any of the contact routes below. For written requests — corrections, retention questions or deletion — email is the clearest path because it creates a record both sides can reference.
Support Email
Send written data requests or policy questions to our support address. Confirm your registered account email in the message so we can locate your record and respond to the right person.
Live Chat
For quicker queries — clarifying what data we hold or asking how to update account details — live chat is available from within your account dashboard after you log in.
Account Settings
Many data actions do not need a support ticket. Profile corrections, cookie preferences and communication settings are all accessible in your account settings page without contacting us directly.
DATA HANDLING PRACTICES
How We Manage Data, Cookies and Account Security
Our approach to your data is built on what we can demonstrate, not on claims. Encryption is applied to data in transit. Account sessions use token-based authentication so a stolen password alone does not give access without the verification step tied to your registered mobile number. Cookie data stays within our analytics environment and is not passed to ad networks. When a retention period ends, records are scheduled for deletion or anonymisation rather than kept indefinitely.
Data in Transit
All data exchanged between your device and our platform — including login credentials and Maya or PESONet transaction references — is encrypted in transit. The encryption state is visible in your browser address bar.
Cookie Controls
Cookies we place record session state and navigation preferences. Strictly necessary cookies run by default; analytics cookies can be adjusted in your browser settings. We do not use cookies to build advertising profiles.
Retention and Deletion
We keep account records for the period required under applicable local law, then delete or anonymise them. If you close your account and want to confirm what remains, contact support with your account email.
Policy Updates
When this policy changes, the updated version is published here with a revised date at the top of the page. Continuing to use your account after a change is posted means you have had the opportunity to review it.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
Below are the questions we hear most often about how winmaya 2 handles account data, cookies and your rights under this policy.
What personal data does winmaya 2 collect when I register?
At registration we collect your name, email address, mobile number and any identity document you submit for account verification. After you are active, we also log session data — device type, IP address and pages visited — to keep your account secure and resolve any disputes.
Does winmaya 2 store my Maya or PESONet payment details?
We record the transaction reference and wallet identifier in your account ledger so you can see your payment history. We do not store full card or wallet credentials on our platform. The payment processor — Maya or PESONet — holds its own record under its own data terms.
How do I see what data winmaya 2 holds about me?
Log in and go to your account settings. Profile details entered at registration are visible there. Transaction history and session logs are in your account history tab. For a full data record, send a written request to our support email from your registered address.
Can I ask winmaya 2 to correct or delete my account data?
Yes. Profile corrections like a name or contact number can be made in account settings. For corrections that touch identity documents, or for a deletion request after account closure, contact support in writing. We confirm what we can action and what local law requires us to keep.
How long does winmaya 2 keep my data after I close my account?
We retain records for the period required under applicable local law. Once that period ends, data is deleted or anonymised. If you want to know the specific retention period for your account category, contact support with your account email and the request will be handled in writing.
Does this policy apply where local law permits access to winmaya 2?
This policy applies to all accounts opened through winmaya 2 in eligible regions where local law permits access. If access availability changes for your region, the current status is shown during the account login or registration flow based on your location at that time.
Sports / Casino