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Before your first session on winmaya 2, these terms set out exactly what we commit to and what we ask of you. Access and eligibility depend on local law and are available only where permitted in your region.
These terms form the agreement between you and winmaya 2 when you create an account, log in, or move funds through any payment method we support — including Maya and PESONet. They do not override local law. Where a local rule applies in your eligible region, that rule takes precedence over anything stated here. By continuing to use the platform after any update to these terms, you confirm that you have read and accepted the revised version. We will notify you of material changes through your registered account inbox before the change takes effect. Your account dashboard always shows the current accepted version number and the date you accepted it. If you disagree with an update, you have the right to close your account before the effective date of the change — the process for doing so is in the Rights section below. Payment records tied to Maya or PESONet transactions are retained in line with the retention period stated in our data policy, accessible from your account settings. Nothing in these terms limits any statutory right you hold under applicable Philippines consumer or financial regulation.
These terms are specific to your winmaya 2 account relationship. Understanding what falls inside and outside their scope helps you know exactly which route to take when a question comes up.
Login credentials, session controls, spend-cap settings and account verification steps are fully within scope. Any change to these falls under this policy, and we handle disputes through the support route named here.
Deposits and withdrawals made through Maya or PESONet are covered in so far as they interact with your winmaya 2 wallet. The payment provider's own terms also apply to the transfer leg on their side.
Game content, live table rules and odds displays on the platform are covered. Specific game mechanics — including how a bonus round or prize symbol is triggered — are governed by the individual game provider's rules, shown in-game.
External payment processors, mobile network operators and any linked third-party site operate under their own separate terms. We are not a party to those agreements and cannot be held responsible for third-party service interruptions.
You have specific, actionable rights under these terms — not just the right to read them. Your account dashboard gives you a running record of every session, wallet movement and accepted policy version without needing to contact support first. If a transaction record looks wrong, the correction path starts in Account Settings under Transaction History, where you can flag the entry directly. Personal details — your registered name, contact number and linked payment method — can be updated from the Profile page; some changes require identity verification before they take effect, and the fields themselves tell you which ones. Raising a formal question about how these terms have been applied to your account is done through the Help Centre, not through general chat — this creates a tracked record that both sides can reference. For account closure, the request form is under Account Settings and is processed according to the timeline shown on the form at the time you submit it.
Open Transaction History in your account dashboard to see every wallet movement, session date and policy acceptance log. No support ticket is needed to access this view — it is available after login at any time.
Profile fields for your name, contact number and linked Maya or PESONet account can be edited from Account Settings. Fields that require identity verification show the required step inline before you can save the change.
Use the Help Centre form rather than live chat when your question is specifically about how a term has been applied. This creates a reference number and a written record on both sides, which is useful if the question escalates.
The closure form is in Account Settings. The timeline and any conditions — such as pending transaction clearance — are shown on the form itself when you open it, so you know exactly what to expect before confirming.
Three routes cover different needs. Use the one that matches the urgency and type of your question — each route creates a record you can check later in your account.
For formal policy questions, account disputes or correction requests. Submissions are tracked and you receive a reference number. Access it from the Help menu after login.
For general account access questions that do not require a formal record. Available from the account dashboard. Not the recommended route for policy disputes — use the Help Centre form for those.
Policy update notices, version change alerts and responses to Help Centre submissions arrive here. Check it after login to stay current on any terms that have been updated since your last session.
How we handle your data and maintain account security is part of what these terms govern. Here is where each responsibility sits.
Account data — including Maya and PESONet transaction records — is held for the period stated in the data policy linked in your account settings. You can request a summary of retained data through the Help Centre form at any time.
We use session cookies to maintain your login state and preference settings. You can review the current cookie categories and adjust non-essential ones from the Cookie Preferences link shown in the site footer.
Login verification and session controls are your first line of account protection. If you notice an unrecognised session or a transaction you did not initiate, report it immediately through the Help Centre — the form is accessible even on a locked account.
If you want to request a clarification or a formal review of how a policy change was applied to your account, the Help Centre form creates a tracked record. We aim to respond within the timeframe shown on the form at submission.
These are the questions we hear most often about this policy. If yours is not here, the Help Centre form creates a tracked record for anything more specific.
After login, open your account dashboard and look under Policy & Legal. The version number and the date you accepted it are both shown there. You do not need to contact support to check this — it is always current.
We send a notification to your account inbox before any material change takes effect. The inbox is accessible from your account header after login. We do not rely only on a website banner — the inbox message is the formal notice.
You have the right to close your account before the effective date of the change. The closure form is under Account Settings. The effective date of the update is stated in the inbox notification so you know exactly how much time you have.
Yes, to the extent that those transactions interact with your winmaya 2 wallet. The payment provider's own terms also apply to the transfer leg on their side. Both sets of terms are relevant, and neither cancels the other.
Use the Help Centre form — not live chat — for any question about policy application. The form creates a reference number and a written record. Access it from the Help menu after login. Live chat is for general account access questions only.
Yes. Submit a data summary request through the Help Centre form. The scope of retained data and the retention period are described in the data policy linked inside your account settings. The form creates a tracked reference for your request.